Please ensure you have read this section completely.

You will agree to these policies when you sign your client information form.

VISIT MY SCHEDULING PAGE TO LEARN HOW TO BOOK AN APPOINTMENT.

CONTACT ME IF YOU HAVE ANY QUESTIONS--769-257-0727


cancellation & rescheduling

Your appointment time is reserved JUST for you.

I require at least 24 hours notice for any cancellation/rescheduling. Call us at 769-257-0727 anytime and leave a message. Or email contact@marathonmassagetherapy.com

If a true emergency presents itself that conflicts with your appointment, I ask that you notify me immediately through any medium necessary. You can email  me at any time of day or night, or make a phone call and leave a voice message any time during normal waking hours, but it is your responsibility to ensure you have received a reply from us to confirm cancellation BEFORE your missed appointment time. 

  • Cancel/change your appointment with at least 24 hours notice: no problem, no charge.

  • Cancel/change within 24 hours of your appointment for any reason: $35 cancellation fee, or 50% of the full session rate (whichever is greater.) You can avoid this by sending someone in your place! If we are able to fill the appointment: no charge.

  • Cancel/change your appointment within 2 hours: Full charge, unless we can re-book that slot.

  • No show, no notice: if you simply do not show up for any reason, with no notice, we will charge your card on file for the session.

If you have circumstances that you feel deserve special consideration, please let me know as soon as possible so that we can decide whether or not to make an exception to this policy.


Arrival Time & Massage time

Always plan to arrive 5-10 mins early. The start time of your appointment is when we want you ON the massage table. If you are late, your massage has started without you and will still end on time. Please help me give you the full session you are paying for by being early. 


Draping & etiquette

To ensure your warmth and comfort, as well as to maintain professional boundaries, proper draping will be used at all times during the massage session.  This means the therapist will un-drape only the area being worked.  Minimal draping (exposed back, arms, and legs) is optional. 

Sometimes people get the wrong idea about massage therapists.  Please understand that I am strictly professional and you should never expect or ask for inappropriate behavior, including, but not limited to:

  • Un-draped Massage

  • Sexual Conversations, Jokes, or Innuendo

  • Asking overly personal questions

  • Self-exposure

Both the client and the therapist are allowed to terminate the massage if any inappropriate behavior occurs.  Clients who breech the behavior policies will forfeit the remainder of their massage session and be charged the full amount of their session.


Medical concerns

The massage therapist is not authorized to diagnose or treat any form of illness, disease, or injury, and that nothing stated during the course of the session given should be construed as such. 

If the massage therapist suspects medical attention may be needed for a specific observation, you will be referred to the proper medical professional.


REASONS NOT TO GET A MASSAGE

  • Fever, diarrhea, or vomiting within the last 24 hrs.

  • Active infectious or contagious disease or condition.

  • For some medical issues, it may be necessary to avoid certain areas of the body. Your therapist will discuss these issues with you during the intake process.


tipping

Tipping is optional but always appreciated. If you choose to tip, 15-20% gratuity of the full, undiscounted cost of the service is the industry standard. Cash is appreciated, and we can always run a tip on your credit card.